Privacy policy

In the course of our activities and providing services, the information collected may include the following:

• Your contact details, such as a name, email address, postal address, or phone number to identify and correspond with you;
• Your login information, such as a username and password;
• Marketing and communication preference information, such as comments or survey responses;
• Non-personal information, which does not directly or indirectly reveal your identity or relate directly to an identifiable individual, such as information about courses taken and learning progress, demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific feature of the Services;
• Information related to the use of our Services, including technical information about visits or any other information collected through cookies or other similar tools. For more information in this regard, we invite you to read the section Details on the collection, use, and disclosure of data on our Services through automated processes such as cookies and other social media functionalities;
• Any other Personal Information provided.

The Personal Information we collect will be used for the following purposes :

• Establishing and managing our relationship with you, so we can communicate with you and provide the necessary assistance for using the Services;
• Providing and maintaining the requested Services;
• For research and development, statistical purposes, and to improve the use of our Services and customer experience, for example, by ensuring the Services meet your needs;
• Responding to your information requests;
• Responding to your support requests;
• When permitted or required, for any applicable legal or regulatory obligation or provision;
• Any other purpose to which you have consented.

Consent is typically the legal basis for using your Personal Information for these purposes. However, in some circumstances, SVI may also rely on other legal bases, for example, when processing is necessary to comply with legal obligations to which it is subject.

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area, we process your Personal Information based on the following legal grounds :

• Your consent;
• In compliance with our legal obligations;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

The Personal Information we collect is gathered through the methods described below :

• From you

You directly provide us with Personal Information, particularly when you communicate with us, fill out an online request form, use our Services, participate in surveys, contests, or other promotional campaigns, or click on an advertisement we have placed on a third-party website (e.g., Google, Facebook, Instagram, etc.).

• From other sources

We may also collect Personal Information from third parties or through publicly accessible records as permitted by law or if we have obtained the necessary consent.

• From Automated Processes

When you use our Services, we obtain certain information through automated processes, such as the pages you have viewed. The information collected helps us better tailor our Services to your needs to optimize functionalities and provide the best possible experience. We collect this information through various means, including using cookies or other similar tools. For more information on this, we invite you to read the section “Details on the collection, use, and disclosure of data on our Services through automated processes such as cookies and other similar tools.

As mentioned in the previous sections, we may use various tools to enhance your experience with our Services, better understand our clientele’s behavior, particularly concerning our marketing strategies. The following section aims to provide you with more information on how we use these tools and how we conduct profiling, if applicable. 

Cookies and Web Beacons (Pixels)

SVI uses cookies, which are small data files commonly stored on your device when using websites and online services. We collect the data provided by cookies and use this information for the efficient operation of our Sites and Applications and to help with the personalization of the Services

SVI also uses web beacons, sometimes called “clear gifs,” which are tiny images that we may place in our web pages or emails. They can be used, for example, to anonymously track the number of times a particular page has been visited or if an email has been read. As their name suggests, web beacons are invisible, and any part of our Sites, including the advertisements displayed on them, may contain web beacons. Unlike cookies, web beacons are not placed on your computer.

SVI uses different types of cookies (collectively referred to as cookies here) :

• Necessary Cookies : We use strictly necessary cookies to enable the proper functioning of the Services, our security measures, and those of third parties. Without these cookies, the Services cannot be provided.
• Functional Cookies (also called “preference cookies”): These cookies are not essential for providing the Services. They facilitate personalization and enhance the user experience. For example, they store your communication and language preferences.
• Performance Cookies (also called “statistical cookies” or “analytical cookies”): These cookies are not essential for providing the Services. We use performance cookies to understand how you interact with our Services. Our partners may also use this type of cookie to analyze your use of our Services and provide us with information about it. These cookies produce only statistics. For more information on our use of these cookies, refer to the “Use of Google Analytics” section.
• Advertising Cookies: These cookies are not essential for providing our Services. We use targeting and advertising cookies to present relevant content to you, including on social media. Also, our partners may use these cookies to determine if our advertisements have been displayed to you and if you interacted with them. In such cases, our partners share data with us, including statistics on the performance of our advertisements. For more information on our use of these cookies, refer to the “Use of Google Analytics” section.

Disabling Cookies

Except for strictly necessary cookies, even if you have consented to their use, you can withdraw your consent at any time. You can do this by changing the settings on your browser or mobile device.

However, if you choose to refuse cookies, some pages or sections of our Sites may not display correctly or certain functionalities may not be available

Use of Google Analytics

SVI uses Google Analytics, which is provided by Google Inc. (“Google”), to analyze the browsing behaviors of visitors to its Sites. It is a tool for analyzing website traffic and usage.

The information collected through Google Analytics is used to analyze the use of our Services and to produce statistical reports on visitor activities. You can find more information on Google Analytics here.

Targeted Advertising

SVI also collaborates with third-party advertising companies, such as Facebook or Google Ads, which collect and use information about your use of our Services to present you with advertisements that may interest you. SVI does not disclose any information that allows advertising companies to identify you.

We want to inform you that our advertising partners and other third parties may also set cookies or web beacons when you click on their advertisements or links to their websites or services within our Services. This Policy does not apply to third-party websites or the advertising providers of these third parties.

You can disable Google Analytics while browsing by selecting the appropriate settings on your browser or computer tool, as well as ad settings. You can refuse to share your Personal Information with these third parties by installing an add-on and thus refuse to receive interest-based targeted ads.

SVI also uses Facebook’s custom audience feature to target advertising related to the interests of its current and potential clients. We invite you to check Facebook’s privacy settings to manage ad settings. You can obtain more information here.

Please note that even if you choose not to receive interest-based targeted ads, you may still see SVI advertisements. In this case, they will simply not be tailored to your real needs and may be displayed more frequently.

Social Media Features

The Services include social media features like the YouTube, Instagram, Facebook, or Pinterest sharing buttons or interactive mini-programs that run on our Services. If you use these features, they collect your IP address, the page you visit on our Sites, and create a cookie to enable these features to function properly. These features may be hosted by a third party or directly on our Services. Your interaction with these features is governed by the privacy policy of the company providing the feature and not by this Policy.

In the course of our activities, we sometimes need to disclose and share your Personal Information with various stakeholders. We will only disclose or share your Personal Information in the manner described below :

• Our Employees : In the course of their work, our employees may need to access your Personal Information. Their access is limited to what is necessary to perform their tasks.
• Agents and Service Providers : We may sometimes need to share your Personal Information with agents or service providers to help us make all features of our Services available (maintenance, analysis, legal requirements, fraud detection, marketing, and development). These entities may be located in Canada, the United States, or other jurisdictions or countries. They will only have access to the Personal Information necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. We strive to put contractual arrangements in place with these agents and providers to ensure data security.
• When Required by Law, to Enforce Rules, or to Protect Property or Safety: For example, we may disclose Personal Information to legal or regulatory authorities in cases where we suspect money laundering, insider trading, manipulative or deceptive trading practices, or other criminal activities, to detect and prevent fraud, or to comply with legal or regulatory requirements of government agencies, regulatory authorities, or other self-regulatory bodies. We may also need to disclose Personal Information to comply with a legal obligation (e.g., court order) or to protect our assets (e.g., for the collection of overdue accounts).
• Business Transfers : In the course of our business development, we may sell or buy businesses or services. In such transactions, Personal Information typically forms part of the transferred business assets but remains subject to promises made in any pre-existing privacy policy (unless, of course, the individual consents otherwise). Additionally, in the unlikely event that SVI or substantially all of its assets are acquired, your information will, of course, be part of the transferred assets.
• Anonymously : Anonymized Personal Information may be disclosed to third parties. For example, we may anonymize Personal Information to establish trends or statistics.

Personal Information will be retained as long as necessary to achieve the identified purposes or to comply with legal retention requirements. Thus, the retention period for your Personal Information will vary depending on the purpose of its use. We must destroy or anonymize this information in accordance with the law. If you would like more details on this, we invite you to contact our Personal Data Protection Officer.

Any user can request that their account be deleted by sending an email request.

The security and confidentiality of your Personal Information are important to us. We strive to implement the necessary and appropriate security measures to ensure the confidentiality of the Personal Information in our possession. To this end, we follow the industry standards. The Personal Information we hold is therefore accessible only to those who are authorized to access it and who consult it only when necessary in the performance of their duties.

Appropriate physical, technical, and administrative protection and security measures have been implemented and are maintained up-to-date to minimize the risk of:

• Accidental or unlawful destruction of Personal Information;
• Accidental loss of Personal Information;
• Unauthorized disclosure of Personal Information
• Unauthorized alteration of Personal Information;
• Unauthorized access to Personal Information;
• Illegal processing of Personal Information

To ensure the security of your Personal Information, we use the following measures :

• SSL (Secure Sockets Layer) Protocol;
• Access management for authorized persons
• Access management for the data subjects;
• Network monitoring software;
• Computer backup;
• Digital certificate development;
• Username/password;
• Firewalls;
• Data encryption;
• Systematic destruction of data whose use has ended

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always some risk when using the Internet to transmit Personal Information.

If you believe your Personal Information has been compromised, we invite you to contact us using the contact details provided in the QUESTIONS, COMMENTS, COMPLAINTS section of this Policy.

Our Services may contain sections intended for children under 14 years old. If applicable, the collection of their Personal Information is done with the consent of the child’s parent or guardian. We seek their consent through the following documents :

• Registration form;
• Order form.

Access to your Personal Information, information, and rectification

You have the right to know whether we hold Personal Information about you and to consult that Personal Information. You also have the right to ask questions about how this information was collected, used, and retained, and to whom it was disclosed.

You can also obtain a copy of your Personal Information or have it corrected if it is incorrect, by sending us a written request by email.

We will provide such information or make the correction diligently and no later than 30 days from the date of receipt of a written request to that effect. In principle, your request will be processed free of charge, but reasonable fees may be charged in certain cases.

In some situations, it may be impossible for us to provide you with all the Personal Information we hold about you. Situations where access may be denied are limited and specified by law. These exceptions include information whose transmission cost is prohibitive, information containing details about other individuals, the existence of legal reasons, security reasons, or commercial reasons preventing the transmission of information, and information protected by professional secrecy or litigation-related secrecy. The reasons for which access is denied will be provided upon request.

Consent

As previously mentioned, you have the right to withdraw your consent for the processing of your Personal Information. If this feature is not available electronically, you can contact us to request it.

Restriction on the Use of Your Personal Information

You have the right to request the suspension of the processing of certain information to establish the reason for its processing or its accuracy.

Deletion of Your Personal Information

You have the right to request the deletion or removal of your Personal Information. We may, however, refuse to delete Personal Information if it is required for compliance with applicable laws or for claims.

Objection

You have the right to object to the processing of your Personal Information based on legitimate interest or for direct marketing purposes.

Transfer

You have the right to request the transfer of your Personal Information to another party.

Automated Decisions

You have the right to challenge any automated decision when such a decision has a significant legal or similar impact and to request that it be reconsidered by a human.

To exercise any of these rights, we invite you to contact us in writing at the address provided in the QUESTIONS, COMMENTS, COMPLAINTS section.

We post any changes to our Policy on this page with a notice indicating that the Policy has been updated on the homepage of the website. If we make significant changes to how we handle Personal Information, we will notify you by email at the email address in your account and through a notice posted in the Services.

We indicate the date of the last revision of the Policy at the top of this page. It is your responsibility to ensure that we have an up-to-date, active, and usable email address for you, and to regularly review our Services and the Policy to check for any changes.

SVI has established procedures to receive complaints and inquiries about its policies and practices regarding Personal Information management. We will inform individuals who make an inquiry or lodge a complaint about the existence of relevant procedures.

SVI will investigate all complaints. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, modifying our policies and practices.

Do not hesitate to contact us for any questions, inquiries, comments, or complaints regarding your Personal Information. To do so, we invite you to contact our Privacy Officer at the following address :

SVI eSolutions Inc.

Address :

575 Rue St-Joseph Est, Suite 400

Québec, Québec

Canada
G1K 3B7

Personal Data Protection Officer

Email : confidentialite@sviesolutions.com

Website : https://www.sviesolutions.com/svi/